Delivery and Returns

Delivery

The Foot Clinic offers top quality footcare products delivered on time at competitive prices with a high level of customer service.

We aim to dispatch and deliver orders within 3 working days of receipt.  (Over 95% of our deliveries will meet this standard but please note orders for some styles of footwear or out of stock products may take up to 2 weeks for delivery).

Delivery Charges

This charge applies to UK mainland orders only:

  • All orders £75 and over - Free Delivery
  • All orders under £75 - £3.50

For Jersey, Guernsey and Isle of Man the following charges apply:

  • All orders will be charged £12

Please note, we are currently unable to process orders for delivery outside of the UK or Ireland.

It is important to carry out the following Procedure upon Receipt of your Delivery in order to enable us to resolve your problem as efficiently as possible:



  • Please always inspect the packaging for any visible signs of damage
  • Open your delivery upon receipt and check that it contains all the goods which you ordered
  • Check the packaging carefully before discarding it, as some items we supply are quite small and could be missed
  • Check the goods correspond with your order
  • 

Please telephone our Customer Services Department if your delivery has not arrived within 3 working days of the estimated delivery date.

Damaged Items

If you think that your goods have been damaged during transit, please contact us within two working days of receiving your delivery, in order to enable us to carry out any investigations

We will require full details including the nature of the damage, your name, order number and contact details.

Missing items

If you feel certain after following the “Procedure upon receipt of your delivery” set out above, that an item is missing, please contact us as soon as possible after receiving your delivery in order for us to locate your missing item. Please provide full details including the nature of the missing items, your name, order number and contact details.
Incorrect items

If we have sent you an incorrect item please do not open this as we need to receive it back in the same condition as it was sent. Please contact us within two working days of receiving your delivery in order for us to investigate the error. Please provide full details including the nature of the problem, your name, order number and contact details.
Cancellation

To cancel your order, please notify us in writing (by email or letter) at any time before delivery or, if after delivery then before the expiry of seven working days after delivery. Please quote your name, order number and contact details.

If you cancel your order after delivery then you will be responsible for the cost of returning the package. However, we will pay the cost of delivering any substitute goods.

Returns Policy

Our returns period has been extended to 60 days, if social distancing remains in place for a longer period of time which means it is not possible to return your items to us then this will be further reviewed.

Please order in the confidence it will be possible to return your item to us as long as the item remains unworn or unused and in the original condition and packaging.

You must take reasonable care of the item(s) and must not use them.  An item may only be returned if it is in the exact condition in which it was delivered. Certain items cannot be refunded or exchanged unless faulty or sent incorrectly. These include products that you have unsealed or opened.

Item(s) may be returned by post or in person at The Foot Clinic.  Always include the returns slip from the bottom of your Invoice/Receipt when returning goods, we are unable to process any returns without this.

Returned goods remain your risk and responsibility until they are received by The Foot Clinic. We strongly recommend that you use one of the Royal Mail’s premium services which are traceable or require a signature on delivery.

Exchanges and Refunds

We will decide, after discussion with you, whether The Foot Clinic will replace any defective or undelivered goods or issue a refund or credit note for the purchase price of the item(s).

No refunds will be made unless the goods are returnable and we have received them back in the exact condition in which they were delivered within fourteen working days of your delivery.

Once goods have been received by The Foot Clinic at the returns address a refund will be processed to your credit card. Please allow up to 10 days for this process to be completed.

Please note that credit card companies will only allow refunds to be made to the card used to pay for the original order and that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

Your statutory rights are not affected by anything contained in this Section.

Our Contact Details

Address:

The Foot Clinic, 12 Bourbon Street, Aylesbury, HP20 2RR

We operate between 9.00am and 5.00pm Tuesday to Friday. Sometimes our team may be working with another customer so may not answer the phone. Please leave a message.

Any emails or answer phone messages received outside these times will be dealt with at the earliest possible opportunity.